Returns & Damage

Tell us within 30 days of delivery and send a photograph of the problem. We will print and send a replacement at no cost to you.

You do not have to send the damaged piece back. Repackaging something broken and taking it to a carrier is a lot to ask of the person we already let down, and the piece cannot be sold again in any case, so keep it, recycle it, do as you like with it.

This covers damage in transit, printing faults, and a piece arriving in the wrong size, format or frame. A photograph of the packaging as well as the piece helps us take it up with the carrier, but it is not a condition of the replacement.

We do not take change-of-mind returns, and it is worth saying why rather than just saying no.

Nothing here is held in stock. When you order, that photograph is printed at that size, in that format, with that frame, for you, so there is no shelf for it to go back to and no second customer waiting for exactly that combination. A returned piece is not restocked; it is thrown away.

Which is why the room views, the dimensions on every product page and the size guidance beside each option exist: to make the decision before the piece is made rather than after. If you are unsure which size suits a wall, write to us [email protected] before you order. We would much rather answer that question than disappoint you later.

Write to us within 24 hours of ordering and we will cancel and refund it in full. After that the file is usually already with the lab and the piece is being made, at which point there is physically nothing left to stop.

Email [email protected] with your order number. Photographs are welcome as attachments.